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See how your forex and CFD orders are processed, how our prices are created, and why an order may sometimes fill at a different price, be rejected, cancelled or left pending.
Monaxa uses external market information to calculate the Bid and Ask prices shown on its trading platforms. The final price may include an applicable spread or mark-up and some account types may also charge a commission. Depending on the instrument, pricing information may come from:
Prices can move between the time they appear on your screen and the time your order reaches our execution system. This difference is called slippage and it may happen because of:
The Forex market processes trillions in daily volumes and the infrastructure of a broker will affect your trading. Judge for yourself Monaxa's performance benchmarks:
Your trade is executed with the Monaxa legal entity named in your Client Agreement and Monaxa acts as the counterparty to your trade. Monaxa may separately hedge some of its overall market exposure with external financial institutions as part of risk-management processes and is separate from your individual trade.
Because Monaxa is the counterparty to your forex and CFD trades, we take that responsibility seriously. To keep your interests protected and our pricing fair, we put clear safeguards in place, including:
Standard stop-loss and stop-entry orders do not guarantee execution at the selected price. During fast or gapping markets, they may be filled at the next available price.
Where supported, a revised price may be shown when the original price is no longer available. An order may be rejected, cancelled or remain unexecuted because of:
If you believe an order was priced or executed incorrectly, you may request a review. The review may consider platform records, server timestamps, external prices, order instructions, available margin and market conditions. Your trading platform records details such as:
The displayed price may only be available for a certain trade size. For larger orders, Monaxa may:
Using more than one external source can reduce reliance on a single provider. If reliable pricing is unavailable, Monaxa may restrict trading, widen spreads, reduce available trade sizes or temporarily stop quoting an instrument. We review external pricing sources based on factors such as:
Clear pricing and transparent execution, on every order.
See how your forex and CFD orders are processed, how our prices are created, and why an order may fill at a different price, be rejected, cancelled or left pending.
Monaxa uses external market information to calculate the Bid and Ask prices shown on its platforms. Pricing information may come from:
Prices can move between the time they appear on your screen and the time your order reaches our execution system. This difference is called slippage.
The Forex market processes trillions in daily volume and a broker's infrastructure affects your trading. Judge Monaxa's performance benchmarks for yourself:
Your trade is executed with the Monaxa legal entity named in your Client Agreement and Monaxa acts as the counterparty to your trade. Monaxa may separately hedge some of its overall market exposure and is separate from your individual trade.
Because Monaxa is the counterparty to your trades, we put clear safeguards in place to keep your interests protected and our pricing fair, including:
Standard stop-loss and stop-entry orders do not guarantee execution at the selected price. During fast markets they may fill at the next available price.
An order may be rejected, cancelled or remain unexecuted because of:
Your trading platform records the details needed to review any trade:
The displayed price may only be available for a certain trade size. For larger orders, Monaxa may:
Using more than one external source reduces reliance on a single provider. If reliable pricing is unavailable, Monaxa may restrict trading or widen spreads. We review sources based on:
Clear pricing and transparent execution, on every order.
Open an Account